Free Shipping & Easy Returns

FREE SHIPPING WORLDWIDE

No Rush Free Shipping available on all orders worldwide. Exclusions may apply. See our shipping rates here.

EASY RETURN POLICY

Pretty easy and hiccup-free 30 days return & exchange policy. For eligible full priced items we offer a full refund or easy exchange if the item is unsuitable. Learn more

HAPPINESS GUARANTEE

We promise we'll do everything we can to make shopping with us a great experience! If you have any suggestions on how we can improve, please let us know!


Made to Order & Made to Measure / Custom Made Dresses

We offer two types of Made to Order dresses:

  1. Made to Order dress in US Standard Size
  2. Made to Order in Custom Size (also know as Made to Measure) or Custom Color / Style
  • Tailoring time depends on the shipping option you chose. With No Rush or Standard shipping tailoring / production time is  20 - 45 business days. With Express Shipping production / tailoring time is  20 - 30 business days.
  • As each Made-to-Order dress is uniquely handmade, some variation in color and design (embroidery / print) is allowed and should be accepted. 
  • Eligible Made to Order items in US Standard Size (size 2 - 16) are refunded in the form of store credit only. 50% restocking fee apply.
  • Custom size (Made to Measure) and custom color items are considered as Final Sale.

Questions?

Visit our Easy ReturnsShipping Policy or Refund Policy pages. For more info, contact Customer Care at
1-646-389-7242 or hello@jewelclues.com.

We use necessary cookies to make our site work, including cookies for analytics, to improve our site, and marketing, to personalize the info displayed to you. By clicking on “Accept” you agree to the use of cookies (including similar technologies), our Terms of Service and the processing of your personal data while using our site and services.