FREE SHIPPING & EASY RETURNS

FREE SHIPPING WORLDWIDE

No Rush Free Shipping available on all orders worldwide. Exclusions may apply. See our shipping rates here.

EASY RETURNS

Pretty easy and hiccup-free 14 days return & exchange policy. For eligible full priced items we offer a full refund or easy exchange if the item is unsuitable.

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HAPPINESS GUARANTEE

We promise we'll do everything we can to make shopping with us a great experience! If you have any suggestions on how we can improve, please let us know!


Made to Order & Made to Measure / Custom Size items

  • We offer two types of Made to Order dresses:
  1. Made to Order dress in US Standard Size
  2. Made to Order in Custom Size or Color (also know as Made to Measure)
  • Tailoring time depends on the shipping option you chose. With No Rush or Standard shipping tailoring / production time is  20 - 45 business days. With Express Shipping production / tailoring time is  20 - 30 business days.
  • As each made to order item is uniquely handmade, some variation in color and design (embroidery / print) is allowed and should be accepted. 
  • Eligible Made to Order items in US standard size are refunded in the form of store credit only. 50% restocking fee apply.
  • Custom size and custom color items are considered as Final Sale and are not eligible for exchange or return / refund.

  • Attention: Possible Shipment Delays

    As a result of COVID-19 challenges, shipping carriers are experiencing an increase in package volume. This may result in delayed or missing shipment scans while in transit. Rest assured, your package will arrive soon.


    Questions?

    Visit our Easy ReturnsShipping Policy or Refund Policy pages. For more info, contact Customer Care at
    1-646-389-7242 or hello@jewelclues.com.

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