How long will it take to receive my order?

At JewelClues, we offer two types of dresses:✨ Ready-To-Ship: These styles ship within 2–4 business days, and delivery typically takes another 7–15 business days depending on your location via our Free (No Rush) shipping option.🧵 Made-To-Order: These are handcrafted just for you - no matter ordered in standard size or custom size. Processing takes 30–45 business days, plus additional shipping time depending on your location.📅 Estimated Delivery Time = Processing Time + Shipping TimeIf you're shopping for a special event or need your dress sooner, place order with expedite shipping option. For Made-To-Order dresses expedite tailoring is also available at additional fee - contact us for more info 💫📦 Every order includes tracking, and you'll receive updates as soon as your dress is on its way.For full details, feel free to visit our Shipping Rates page.

How to track my order?

You can conveniently track your order on our Tracking page hereBefore tracking, please note:Ensure you have your order number and the email used to place the order, or a valid tracking number ready.Kindly allow for order processing time before tracking is available:Ready-To-Ship dresses: 2–4 business daysMade-To-Order dresses (including standard, personalized, or custom sizes): 30–45 business daysOnce your order has been shipped, you’ll be able to follow its shipping journey. Thank you for your patience as we craft and deliver your JewelClues dress with care.

Do you ship internationally?

Absolutely — we’re delighted to ship your beautiful dresses worldwide! 🌍Free Shipping is available in most cases.Please note: customs duties or import taxes may apply, depending on your country. These are not included in JewelClues’ pricing and, if applicable, are collected directly by the carrier or your local government.📦 When your order ships, you’ll receive a tracking number via email so you can follow your dress on its journey.For more info visit our Shipping Rates page.

I never got my order, what to do?

Thank you for checking in — I’ll help you figure this out 💛If you ordered a Made-To-Order dress, please note that these take 30–45 business days to process before they ship. You’ll receive a tracking number via email once your order is on the way.If your dress has already shipped and hasn’t arrived, please:Check your tracking link for delivery updatesLook around your delivery area or with doorman / neighbors / family and friends — sometimes carriers mark items as delivered earlyStill can’t find it? No worries — just email us at hello@jewelclues.com with your order number. Our team will investigate for you and respond within 48 business hours to help resolve the issue.We're here to help make sure you receive your dress — or a resolution — as quickly as possible 🌿

What is your return policy?

Most eligible orders may be returned within 30 days of delivery, following these steps:Submit your return request by emailing hello@jewelclues.com within 7 days of deliveryThe item must be postmarked within 21 daysIt must be received at our warehouse within 30 days🛍️ Return Policy by Product Type:Ready-To-Ship (Full Price): Eligible for a refund to your original payment methodStandard Size Made-To-Order Dresses: Eligible for store credit only; a 50% restocking fee applyCustom Size, Personalized, or Bespoke Dresses: Final sale — not returnable or refundableFor full details, visit our Return Policy & Refund Policy. If you order is placed using any promo / discount code - our standard promo terms also apply.

Can I exchange an item?

We don’t offer direct exchanges at this time.However, you’re welcome to request a return for eligible items and place a new order for your preferred size, style, or color.Please review our Return Policy to check if your item qualifies. You can also review our exchange policy here. If you need help selecting the right replacement, feel free to ask — I’m here to help!

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About Us

A Boutique with a Soul

Rooted in Craft. Driven by Purpose.

JewelClues is a family-run, American boutique offering thoughtfully curated and handcrafted fashion for women. Based in New Jersey, we blend contemporary elegance with farmhouse-inspired charm — delivering timeless designs, artisanal quality, and exceptional value with every piece.

Our Story

Made for the Bold and the Thoughtful

Built on a foundation of self-awareness, sustainability, and inclusivity — and driven by a spirit of empowerment — we create and source chic, modern styles with a touch of bold, rock 'n' roll edge. Each piece is designed to be worn, loved, and remembered for seasons to come.

Special Pieces

Crafted / Chosen — with Purpose

We offer two curated dress categories: exquisitely handcrafted made-to-order gowns and thoughtfully selected ready-to-ship styles. Each piece is designed with intention, blending timeless elegance with modern contemporary and farmhouse-inspired charm.

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Quality & Value

Exceptional Craftsmanship - No Luxury Markup

Each JewelClues dress is crafted with care by skilled artisans using construction methods that ensure durability, comfort, and elegance. We craft with intention — offering flattering silhouettes, quality workmanship, and timeless appeal, all at prices that reflect ethical practices rather than inflated luxury markups.

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Transparency & Trust

Dressing Yourself in Beauty and Elegance

Like an expression of your true self — graceful, confident, and uniquely you. Our dresses come to life through a thoughtful process that honors every detail. While ready-to-ship dresses are shipped directly from China and Hong Kong, all made-to-order gowns are shipped from the USA.

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Our Customers

Fearless & Innovative Creative Minds

Our customers are modern, planet-conscious women who embrace their individuality with timeless yet daring style. Unbound by fleeting trends, they seek pieces that reflect their authentic selves.

We offer thoughtfully curated, ultra-flattering dresses designed to carry you seamlessly from day to night. Whether you want something playful for a date or elegantly classic for a wedding, JewelClues delivers style and quality at an honest price.

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Slow and Sustainable Fashion

Now’s The Time To Heal

Wearing a JewelClues dress is an invitation to wear your values. Every purchase helps restore our environment and sequester carbon — it’s not a donation, but an opportunity to be part of a real solution. Look good. Feel good. Make a difference.

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Individually, we are one drop

Together, we are an ocean

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We strive to create a future that can be enjoyed for generations to come. To be a role model for those who follow, it’s essential our business operates in harmony with both community and environment.

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Better for You, for Us and Mother Earth

With sustainability in mind, we ship directly from the factories or centralized fulfillment centers. Instead of producing large quantities of garments at a time, we create or source smaller, more focused collections to best meet your needs. This approach reduces waste and minimizes the environmental impact of clothing production and distribution.

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What's Next

Your Style, Your Story

Whether you're leading trends or chasing sunsets, making moves or memories, JewelClues has a dress that speaks to your moment. We offer effortless staples, expressive silhouettes, and timeless pieces — all designed to inspire confidence at a price that feels right.

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Be Seen. Be Celebrated.

Show us how you wear your values. Tag us @jewelclues (TikTok), @lovejewelclues (instagram) and use #lovejewelclues to join our community of confident, creative women who inspire with every outfit.

Want to take your influence further? We welcome passionate creators and style lovers to become ambassadors and earn with us.

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