Return Policy

Easy 30-Day Return Policy

At JewelClues, every dress is created with careful attention to craftsmanship, detail, and design. As a boutique specializing in handcrafted Made-To-Order gowns and occasion dresses, we offer thoughtfully created designs alongside a selection of Ready-To-Ship styles.

Return eligibility, refund method, and applicable fees depend on the Collection and Size selected on the applicable product page. Please review the guidelines below to understand the return options available for your dress.

Ready-To-Ship Collection

• Ready-To-Ship Size (XS–XL): Eligible for return. Approved full-price returns are refunded to the original payment method.
• Eligible discounted, sale, or promo code purchases are refunded in the form of store credit only.

Made-To-Order Collection

• Made-To-Order Size (US 2–16): These dresses are handcrafted after your order is placed in our available size range. Eligible returns under this policy are subject to a 50% restocking fee, and approved refunds are issued as store credit only.
• Custom Size / Personalized / Bespoke Orders: These dresses are created specifically to your measurements or personal specifications and are therefore considered Final Sale under this policy. They are not eligible for return, exchange, refund, or store credit.

General Return Rules & Guidelines

• Return Window: Return requests must be submitted within 7 days of delivery to request a Return Merchandise Authorization (RMA). Approved returns must be postmarked within 21 days and received by JewelClues within 30 days of delivery.
• Return Condition: Returned items must be unworn, unwashed, free from damage, with all original tags and hygienic liners attached, and include all components of the original purchase where applicable.
• Complete Sets: Convertible dresses, 2-in-1 styles, and dresses sold with additional pieces must be returned as a complete set. Partial returns are not eligible for refund or store credit.

Discounted Items & Promo Codes

• Use of Promo or Discount Codes: Orders placed using any promo code or discount code are subject to our Promo Terms.
• Ready-To-Ship Collection: Eligible discounted, sale, or promo code purchases are refunded as store credit only.
• Made-To-Order Collection: Made-To-Order dresses purchased using any promo code are considered Final Sale and are not eligible for return, exchange, refund, or store credit.
• Other eligible discounted or sale items may be returned for store credit only.

Handcrafted Variations & Product Representation

Each JewelClues dress is handcrafted, and natural variations may occur in stitching, appliques, bead placement, embroidery, fabric texture, color variations, or finishing details due to the artisanal production process. These characteristics are part of the handcrafted nature of each garment and are not considered defects.

Product images are provided as a representation of the design. The actual appearance and color of a dress may vary depending on fabric batches, lighting conditions, photography settings, and individual screen displays.

Damaged, Defective, or Incorrect Items

Every JewelClues order undergoes quality inspection before shipment to help ensure your dress arrives as intended. In the rare event that your dress arrives damaged, defective, or you receive an incorrect item, please contact hello@jewelclues.com within 2 days of delivery and include your order number together with photographs or other supporting documentation.

Once your request has been reviewed and verified, we will work with you to provide a fair and reasonable resolution. Depending on the circumstances, this may include a replacement in the same style and variant or another appropriate resolution, which may include store credit where applicable.

Replacement orders are subject to the same production and processing timelines as the original order. All claims are reviewed individually, and JewelClues reserves the right to determine the most appropriate resolution based on the circumstances.

Important Return Information

• Return Processing Fee: A $15 processing fee applies to each eligible Ready-To-Ship Collection return, and a $25 processing fee applies to each eligible Made-To-Order Collection return.
• Original Shipping Charges: Shipping charges paid at the time of purchase are non-refundable.
• Alterations: JewelClues does not provide alteration services or reimburse alteration costs performed by third parties.
• Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash except where required by law.
• Import Duties & Taxes: Any customs duties, import taxes, VAT, brokerage fees, or similar charges paid to government authorities or carriers are non-refundable.

How to Make a Return

1. Request an RMA: Email hello@jewelclues.com within 7 days of delivery with your order number to request a Return Merchandise Authorization (RMA). Returns submitted outside the applicable return window or without prior authorization may not be accepted.
2. Prepare Your Return: Approved returns must be postmarked within 21 days of delivery and received by JewelClues within 30 days of delivery. Items must be unworn, unwashed, free from damage, with all original tags and hygienic liners attached, and include all components of the original purchase where applicable. Convertible dresses, 2-in-1 styles, and dresses sold as complete sets must be returned complete.
3. Ship Your Return:
   • Within the Contiguous United States: A prepaid return shipping label will be provided for approved returns.
   • Outside the Contiguous United States: Customers are responsible for all return shipping costs, insurance, customs duties, taxes, brokerage fees, and any other applicable carrier charges.

Return Address
JewelClues Returns
Attn: Lorelyn
213 SIP Avenue, Apt #1
Jersey City, NJ 07306
USA

Please include your order number inside the return package, remove any previous shipping labels, and use a tracked and insured shipping service whenever possible. JewelClues is not responsible for returns lost or damaged during transit.

Refund Processing

• Once your return has been received and inspected, any eligible refund will be processed within 10 business days.
• Refund eligibility, method, and amount are determined in accordance with our Refund Policy.
• Original shipping charges are non-refundable.
• Depending on the refund method, additional processing time may be required by your bank, card issuer, or payment provider before the refund appears in your account.

Additional Information

• Convertible Dresses & Sets: These styles are designed and sold as a complete look. All included pieces must be returned together for the return to be eligible for refund or store credit.
• Late or Unauthorized Returns: Returns received after the applicable return period or submitted without an approved Return Merchandise Authorization (RMA) are not accepted and are not eligible for refund or store credit.
• Non-JewelClues Items: JewelClues is not responsible for items returned to our warehouse that were not originally purchased from JewelClues.
• Returned to Sender / Refused Packages: Packages that are refused, unclaimed, or returned to sender will not be refunded. Customers may request reshipment at their own expense. Reshipment will only be processed if the customer agrees to cover all associated costs, including original shipping, return shipping, handling fees, insurance, carrier surcharges, customs duties, taxes, and any additional carrier fees, which may exceed standard shipping rates or the original order value.
• JewelClues reserves the right to deny reshipment at its sole discretion. We are not responsible for any loss, damage, delay, or additional costs resulting from refused shipments, returned-to-sender packages, failed delivery attempts, or carrier handling once an order has been dispatched.
• Excessive Returns: JewelClues reserves the right to limit service or future orders in cases of excessive return activity.
• Policy Exceptions: Any situations not expressly addressed in our published policies will be reviewed and resolved at our sole discretion. All decisions are final.

Related Policies

The following policies provide additional information regarding purchases, returns, cancellations, shipping, promotions, and use of the JewelClues website:

• Refund Policy: https://www.jewelclues.com/policies/refund-policy
• Exchange Policy: https://www.jewelclues.com/pages/exchange-policy
• Cancellation Policy: https://www.jewelclues.com/pages/cancellation-policy
• Shipping Policy: https://www.jewelclues.com/policies/shipping-policy
• Promo Terms: https://www.jewelclues.com/pages/promo-terms
• Terms of Service: https://www.jewelclues.com/policies/terms-of-service

Need Assistance?

We understand that choosing a handcrafted dress is a special experience, and our Customer Care team is here to assist you throughout your journey. If you have any questions about returns, eligibility, or any of our policies, please visit our Help Center or contact our Customer Care team.