Return Policy
30-Day Return Policy
Every JewelClues dress is made to order and individually handcrafted. Eligible full-price dresses in Made-to-Order Sizes 2–16 may be returned, subject to the terms outlined below.
Dresses ordered in Custom Size, personalized or customized dresses, bespoke orders, and items marked Final Sale are not eligible for return.
Please review the return timeline and applicable fees below before placing your order.
Return Timeline
To qualify for a return, you must request a Return Merchandise Authorization (RMA) within 7 days of delivery. Once approved, the return must be postmarked within 14 days of delivery and received by JewelClues within 30 days of delivery.
Returns sent without an approved RMA, postmarked after the applicable deadline, or received after the return period may not be accepted.
Return Conditions
To qualify for a return, the dress must be:
- Unworn and unwashed
- Free from damage, stains, odors, makeup, alterations, or other signs of use
- Returned with all original tags attached
- Returned with any required hygiene liners, detachable components, belts, accessories, or other pieces included with the original order
Convertible dresses, 2-in-1 styles, and sets must be returned as a complete set. Partial returns are not eligible for refund or store credit.
JewelClues reserves the right to refuse a return if the item does not meet these conditions.
Handcrafted & Unique
Every JewelClues dress is individually handcrafted by our small team from start to finish. All dresses are Made-to-Order, meaning each garment is created specifically after the order is placed rather than selected from pre-produced inventory.
Because each dress is individually constructed and finished by hand, no two dresses are ever completely identical. The placement of floral appliques, embroidery, beading, embellishments, stitching, and other handcrafted details may naturally vary from one garment to another. These differences are part of the character and individuality of a handmade piece.
Product photography represents the design, silhouette, materials, colors, and overall appearance intended for the style. However, the finished garment may have subtle differences in embellishment placement, texture, stitching, proportions of handmade details, or other finishing elements resulting from the individual handcrafted process. Lighting, photography, and screen settings may also affect how colors and details appear.
A dress will be made according to the style and specifications ordered, but it should not be expected to be an exact visual replica of the photographed sample or another dress of the same style. Natural differences resulting from handcrafted production do not mean that a different product was supplied or that the garment is defective, and such differences alone do not qualify an order for a return, refund, or other remedy.
Damaged, Defective, or Incorrect Orders
Every JewelClues order undergoes a quality inspection before shipment to help ensure your dress arrives as intended. In the rare event that your dress arrives damaged, defective, or materially different from what was ordered, please contact hello@jewelclues.com within 2 days of delivery and provide your order number along with clear photographs or other supporting documentation.
Each case is reviewed individually. Once the issue has been reviewed and verified, JewelClues will work with you on an appropriate resolution based on the circumstances. This may include a replacement in the same style and variant or another appropriate resolution.
Replacement items are subject to the applicable Made-to-Order production timeline.
How to Request a Return
- Contact us within 7 days of delivery at hello@jewelclues.com with your order number and reason for return.
- Once approved, we will provide your RMA and return instructions.
- Pack the dress securely with all required tags, liners, components, and accessories.
- For approved contiguous U.S. returns, use the prepaid return label provided by JewelClues. The applicable $40 return shipping fee per dress will be deducted from the store credit issued.
- For international returns, arrange your own insured, tracked, and DDP (Delivered Duty Paid) shipping as instructed by Customer Care.
Return Address
JewelClues Returns
Attn: Lorelyn
213 SIP Avenue, Apt #1
Jersey City, NJ 07306
USA
Please include your order number inside the return package and use a tracked and insured shipping service whenever possible. JewelClues is not responsible for returns lost or damaged during transit.
Return Value & Fees
Approved returns of eligible Made-to-Order dresses are issued as JewelClues store credit, less a 50% restocking fee calculated on the dress's original pre-discount price and the applicable return shipping fee.
Promotional and discount-code purchases are also subject to our Promo Terms.
Why is there a restocking fee? As a small boutique built around made-to-order craftsmanship, JewelClues works closely with its artisans to create each garment with individual attention rather than produce in excess. This approach allows us to focus on the details that make each dress special while supporting skilled craftsmanship, our team and artisan community, and our commitment to reducing excess production and material waste. When a garment is returned, it requires additional care, assessment, and preparation for its next chapter. The restocking fee helps us sustain the people and craftsmanship behind each piece while balancing the additional resources required for returns with the value we offer our customers.
Return Processing
Once your approved return is received, it will be inspected to confirm that it meets the requirements of this policy.
Approved returns are processed within 10 business days after inspection. The applicable return fee, restocking fee, and return shipping fee will be deducted before the store credit is issued.
Store credit is issued electronically and may be used toward a future JewelClues purchase, subject to applicable terms.
Additional Information
- Exchanges: We do not offer direct exchanges. An eligible return may be processed under this policy, and a new order can be placed separately.
- Original Shipping: Original shipping charges are non-refundable.
- Alterations: JewelClues does not provide or reimburse third-party alterations.
- Gift Cards: Gift cards are non-refundable except where required by applicable law.
- Import Duties & Taxes: Duties, taxes, VAT, brokerage fees, and similar charges are non-refundable.
- Returned to Sender / Refused Packages: Packages that are refused, unclaimed, or returned to sender will not be refunded. Customers may request reshipment at their own expense. Reshipment will only be processed if the customer agrees to cover all associated costs, including original shipping, return shipping, handling fees, insurance, carrier surcharges, customs duties, taxes, and any additional carrier fees, which may exceed standard shipping rates or the original order value. JewelClues reserves the right to deny reshipment at its sole discretion. We are not responsible for any loss, damage, delay, or additional costs resulting from refused shipments, returned-to-sender packages, failed delivery attempts, or carrier handling once an order has been dispatched.
- Late or Unauthorized Returns: Returns that do not meet the deadlines or do not have an approved RMA will not be accepted.
- Excessive or Repeated Returns: Excessive or repeated returns may result in limitations on future purchases or return privileges.
- Store Credit: Store credit is non-refundable and cannot be redeemed for cash.
Policy Exceptions
JewelClues may make exceptions to this policy at its discretion in individual circumstances. An exception in one case does not create an obligation to make the same exception in another case.
Related Policies
- Refund Policy: https://www.jewelclues.com/policies/refund-policy
- Exchange Policy: https://www.jewelclues.com/pages/exchange-policy
- Cancellation Policy: https://www.jewelclues.com/pages/cancellation-policy
- Shipping Policy: https://www.jewelclues.com/policies/shipping-policy
- Promo Terms: https://www.jewelclues.com/pages/promo-terms
- Terms of Service: https://www.jewelclues.com/policies/terms-of-service
Need Assistance?
If you have questions about a return or believe your order has an issue, please contact JewelClues Customer Care before sending anything back. We are happy to help clarify the applicable requirements for your order.