Jewelclues.com offer returns for items within 14 days of receipt of shipment.
Items shipped from Jewelclues.com, including Jewelclues Warehouse, can be returned within 14 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
Our policy lasts 14 days from the time of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must first receive the order – since we can not reroute orders that have already been shipped.
Several types of goods are exempt from being returned. Items such as lingerie, beauty products, swimwear and accessories cannot be returned. We also do not accept products that are sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
REFUNDS (IF APPLICABLE)
In case of return due to damaged or wrong item in package, refund will be processed after we receive and access the return package. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a 5-7 days.
Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same reason, send us an email at email@example.com for exchange shipment address and help. For any other reason please refer to exchange policy. You may have to pay return-shipment fee and any high price change difference applicable.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
#R1 213 Sip Ave
Jersey City , NJ 07306 USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, even if you were given promotional free shipping, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.