Refund Policy

Fast and Easy Refunds

At Jewelclues, we want to ensure you have a positive shopping experience. If you're not completely satisfied with your purchase, we're here to help with our straightforward return and refund process. All returns are processed according to the terms outlined in our return policy and exchange policy.

Refund Process

Eligibility: To be eligible for a refund, items must be returned within 30 days from the date of delivery as per our return policy. Once we receive your return, please allow up to 10 business days for processing.
Refund Confirmation: You will receive an email confirmation once your refund has been issued. Please note that the processing time for refunds can take up to 2–5 business days to clear, and it may take 7–10 business days for the refund to appear on your account, depending on your financial institution.

If your refund is issued as store credit or a gift card, please be sure to retain the code and apply it during checkout. We are unable to retrieve, reissue, or apply store credit after an order has been placed.

Non-Refundable Items

The following items are non-refundable:

Gift cards
Final sale items (including items purchased on promotions or sales)
Custom-made or custom-sized items, or any items modified after purchase
Personalization fees, including expedited tailoring or custom modifications
Products purchased using discount codes or during sales events
Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error
Non-Jewelclues or personal returns
Any item that has been modified in any manner.
Shipping fee paid is non-refundable, except in case of wrong/damaged item return.

Refund Methods

Full-Priced Items: Eligible items purchased at full price will be refunded to the original payment method, excluding shipping fees.
Discounted Items / Items Purchase using Promo Code: Eligible items purchased with a discount code or during sales events will be refunded as store credit. Promo Terms will apply for all orders placed using any promo code or discount code.
Made-To-Order Items: For eligible Standard Size Made-To-Order items, refunds will be issued as store credit only, subject to a 50% restocking fee. Custom-size Made-To-Order items are final sale and are not eligible for refunds.
Order Cancellations: Orders can be canceled in accordance with our cancellation policy. Refunds for eligible cancellations of Standard Size Made-To-Order dress orders will be issued as store credit only, after deducting the applicable cancellation fee.
Store Credit and Gift Cards: Once a store credit or gift card is issued, it is the customer’s responsibility to retain and apply it during checkout. We are unable to retrieve, reissue, or apply store credit after an order has been placed. Jewelclues is not responsible for any lost, stolen, deleted, or misplaced store credit or gift card codes. Eligible returns for orders purchased using store credit will be refunded in store credit only.

Refunds for Damaged or Incorrect Items

If you receive an item that is damaged or incorrect:

Please contact us within 7 days of receiving your order.
Provide photos of the damaged or incorrect item for our review.
We will cover the return shipping costs for the incorrect or damaged item, and a full refund will be processed once the return is received.

Return Shipping Fees

Customers are responsible for return shipping costs unless the item is defective or incorrect.
For returns of items, we reserve the right to charge a flat fee of $15 per item returned.

Alterations After Delivery

We do not provide refunds or partial refunds for alterations after delivery, including any custom modifications or changes to Made-To-Order dresses. Alterations should be made by a qualified professional at the customer’s expense.

Late or Missing Refunds

If you haven't received your refund yet, please follow these steps:

Check your bank account.
Contact your credit card company, as it may take some time before the refund is posted.
Contact your bank for potential delays in processing.
If you’ve completed the above steps and still haven’t received your refund, please contact us at hello@jewelclues.com.