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Refund Policy

Fast and Easy Refunds

Jewelclues have a 30 Day Return Policy. All refunds are processed according to our store policies outlined in our return policy and exchange policy. Please allow up to 10 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued.

Additional non-refundable items:

  • Gift cards & Final Sales Items.
  • Any custom made / custom size item or any item that has been modified in any manner.
  • Products purchased using discount code or during promotion or sales.
  • To complete your return for refund, we require a receipt or proof of purchase.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Stale returns and Non-Jewelclues or personal returns.
  • Shipping Fee paid is non-refundable, except in case of wrong/damaged item return.

REFUNDS (WHEN APPLICABLE)

  • For all eligible full priced order returns refunds are issued to the original form of payment.
  • Orders canceled within 24hrs of placing the order are refunded in full.
  • For Out of Stock items: we issue refunds to the original form of payment used if any items on the order sell out and we are unable to replenish in a timely manner.
  • Original shipping is non-refundable. In case original shipping was Free, JewelClues reserve the right to charge flat fee of $12.75 per item returned.
  • For full priced items (excluding "Made to Order" items) we offer a full refund excluding shipping. Discounted items, including items purchased using discount / promo code will be refunded in form of store credit.
  • Made to Order items: Any item labeled as Made to Order on our website are refunded only in form of store credit. 50% restocking fee apply.

In case of return due to damaged or wrong item in package, refund will be processed after we receive and access the return package. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a 10 business days.

Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jewelclues@gmail.com

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Jewelclues Size Chart

Dresses marked as "Made-To-Order" (see top of tittle and bottom of description of the item) have different measurement than the other Ready-To-Ship items. Please refer to the size chart accordingly. 


Made-To-Order Dresses
Ready-To-Ship Dresses
International Size
Made-To-Order Dresses +
MADE-TO-ORDER DRESSES
Size S M L XL
US Size 2 4 6 8 10 12 14 16
EU Size 32 34 36 38 40 42 44 46
UK Size 6 8 10 12 14 16 18 20
inch cm inch cm inch cm inch cm inch cm inch cm inch cm inch cm
Bust 32.5 83 33.5 84 34.5 88 35.5 90 36.5 93 38 97 39.5 100 41 104
Waist 25.5 65 26.5 68 27.5 70 28.5 72 29.5 75 31 79 32.5 83 34 86
Hips 35.75 91 36.75 92 37.75 96 38.75 98 39.75 101 41.25 105 42.75 109 44.25 112
Hollow to Floor 58 147 58 147 59 150 59 150 60 152 60 152 61 155 61 170
Error Margin: 1-3 cm
Note: This size chart is provided as a general sizing guide only. Specific measurements vary with each style.
Standard Dresses +
READY-TO-SHIP DRESSES
Size US Size Bust Waist Hips
inch cm inch cm inch cm
XS 0 31-32 78.7-81.2 24-25 60.9-63.5 34-35 86.3-88.9
S 2-4 33-34 83.8-86.3 26-27 66-68.5 36-37 91.4-93.9
M 6-8 35-36 88.9-91.4 28-29 71.1-73.6 38-39 96.5-99
L 10-12 37-39 93.9-99 30-32 76.2-81.2 40-42 101.6-106.6
XL 14-16 40-42 101.6-106.6 33-35 81.2-88.9 43-45 109.2-114.3
Error Margin: 1-3 cm
Note: This size chart is provided as a general sizing guide only. Specific measurements vary with each style.
International Size +
INTERNATIONAL SIZE
Size US/CA UK/AU/NZ Italy France Germany Japan Russia
S 2-4 6-8 38-40 34-36 32-34 7-9 40-42
M 6-8 10-12 42-44 38-40 36-38 11-13 44-46
L 10-12 14-16 46-48 42-44 40-42 15-17 48-50
XL 14-16 18-20 50-52 46-48 44-46 19-21 52-54
2XL 16-18 20-22 52-54 48-50 46-48 21-23 54-56
3XL 20-22 24-26 56-58 52-54 50-52 25-27 24-26
4XL 24 28 60 56 54 29 28

Note: Asian / Chinese size is 1-2 size smaller than EU/US/UK size, choose size accordingly.

Please be aware that most of our clothing is Juniors' sizing, which runs smaller than regular US / European sizing. Refer to the measurements chart for each individual product to determine the best size for you. Product specific size chart and information can be found in product page in description / style notes section.

Find the best size

When comparing your measurements to those listed on the site, make sure to check if the fabric is stretchy or not. If it is, it can stretch an inch or more.

  • Bust: Wrap the measuring tape loosely around the fullest part of your bust to ensure a comfortable fit.
  • Waist: Measure the narrowest part of your natural waist, holding the measuring tape loose enough to fit comfortably.
  • Hips: Drape the measuring tape around the widest part of your hips, resting the tape comfortably against your body.
  • Length: For tops and dresses, measure from the top of your shoulder to the hem. For strapless dresses, measure from the highest part of the neckline to the hem. For pants and skirts, measure from the top of the waist to the hem.
  • Sleeve: With your arm outstretched, measure from the base of your neck to the end of the sleeve hem to determine where the sleeve length will fall on you.
How to take measurement for made-to-order dress

Attention: This guide provides general sizing information only, and fit can vary depending on style and make. For more specific sizing information on the product, please refer to product description / style notes.

Our team does it's best to include accurate size details and measurement of each item in the product description. If you have questions regarding sizing or any other information on a specific item, please email us at hello@jewelclues.com for specific details.


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    EASY RETURN POLICY

    Pretty easy and hiccup-free 30 days return & exchange policy. For eligible full priced items we offer a full refund or easy exchange if the item is unsuitable. Learn more

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    Made to Order & Made to Measure / Custom Made Dresses

    We offer two types of Made to Order dresses:

    1. Made to Order dress in US Standard Size
    2. Made to Order in Custom Size (also know as Made to Measure) or Custom Color / Style
    • Whether you choose a standard size or customer size, dress is tailored once we receive the order. Generally, tailoring time is  30-45 business days.
    • As each Made-to-Order dress is uniquely handmade, some variation in color and design (e.g embroidery / print) is allowed and should be accepted. 
    • Eligible Returns of Made to Order items in Standard Size (size 2 - 16) are refunded in the form of store credit only. 50% restocking fee apply.
    • Orders of Custom size (Made to Measure) and Personalized Dresses e.g custom color, design change, customized dresses are considered as Final Sale.

    We highly recommend reading our store policies before placing an order - Return Policy, Refund Policy, Promo Terms, Shipping Policy and Terms of Service.

    Need Help?

    Visit our Help Center and FAQ page for quick help. If you still need help, send Text to Customer Care at +1-646-389-7242 or hello@jewelclues.com.

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