No account is required to place an order. However, creating an account allows you to track orders, save favorites, and access your purchase history for added convenience.

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club International, PayPal, Amazon Pay, Apple Pay, Google Pay, Klarna, Shop Pay, and Zip (QuadPay).

We do not offer price adjustments after a purchase. For discounts, please refer to current promotions before placing your order: Current Promotions.

Made-To-Order orders enter production shortly after purchase, and cancellation requests are reviewed in accordance with our Cancellation Policy. Cancellation is not guaranteed and may be subject to applicable fees as outlined in the policy.

Every JewelClues dress is Made-To-Order and exclusively handmade after an order is received. Please allow 30–45 Business Days for production before shipping.

The shipping method you choose only affects transit time after your order has shipped. It does not change or shorten production time.

Estimated Delivery Time = Production Time + Shipping Time.

• No Rush Shipping: FREE on orders $500+ | $20 on orders under $500 | 5–10 business days
• Standard Shipping: $29 | 3–7 business days
• Express Shipping: $40 | 2–4 business days

Delivery times are estimates and may vary due to carrier delays, customs, holidays, weather, or other factors beyond our control.

Yes. Optional Expedite Tailoring and Urgent Tailoring may be requested after placing an order for an additional fee and are subject to availability.

Expedite Tailoring: $400 per dress with an estimated 30 Business Days production timeframe.

Urgent Tailoring: Available for select time-sensitive orders with an estimated 12–25 Business Days production timeframe. Pricing will be confirmed based on the dress and requested timeline.

The production timeframes above begin on the next business day after the applicable tailoring service is confirmed and added to the order. If you have an upcoming event, we recommend requesting the service as soon as possible after placing your order, as adding it earlier allows your dress to enter the expedited production process sooner. These services apply to production only and do not include or expedite shipping. Shipping time is additional and depends on the shipping method selected for the order.

Tailoring services are subject to availability, and applicable tailoring fees are non-refundable. Neither service guarantees a specific delivery date.

Once an order is placed, the selected shipping method cannot be changed. Please choose carefully during checkout.

You may request a shipping address update before your order is shipped by contacting us immediately at hello@jewelclues.com. While we do our best to assist, changes cannot be guaranteed once the order has been processed for shipment.

Once your order ships, you will receive a shipping confirmation email with your tracking number and a direct link to monitor your package. You can also track shipments anytime using your tracking email or our Track Your Order page.

International order shipments may incur customs duties, taxes, tariffs, or carrier handling fees determined by local authorities. These charges are the responsibility of the recipient and are not included in product or shipping prices.

Every JewelClues dress is Made-To-Order and exclusively handmade after an order is received. This includes our standard Made-To-Order Sizes 2–16 as well as Custom Size options. Selecting a standard size does not mean the dress is pre-made; each dress is created specifically for the customer order.

Please allow 30–45 Business Days for production before shipping. Because each dress is individually handcrafted, subtle variations in stitching, appliques, bead placement, embroidery, fabric texture, color, or finishing details may occur as part of the handmade production process.

Please follow our measurement guide and submit your details using our Send Your Measurements page. Accurate measurements help us create your dress to your requested specifications.

We do not offer direct exchanges. Eligible Made-To-Order Size 2–16 dresses may be returned in accordance with our Return Policy. Approved returns are issued as JewelClues store credit only and are subject to a $75 return fee + 50% restocking fee + $40 return shipping fee per dress.

Custom Size, Personalized, Customized, and Bespoke orders, as well as items specifically marked Final Sale, are Final Sale and are not eligible for return. Sale items and orders placed using promotional or discount codes are return-eligible if they otherwise meet the requirements, but are issued as store credit only.

While rare, if your dress arrives damaged, defective, or materially different from what was ordered, please contact us within 2 days of delivery at hello@jewelclues.com with your order number and clear photographs or other supporting documentation.

Each case is reviewed individually. Once the issue has been reviewed and verified, we will work with you on an appropriate resolution based on the circumstances. This may include a replacement in the same style and variant or another appropriate resolution. Replacement items are subject to the applicable Made-To-Order production timeline.

Every JewelClues dress is individually handcrafted, so subtle variations may naturally occur in embellishment placement, stitching, texture, proportions of handmade details, and other finishing elements. Product photography represents the design, silhouette, materials, colors, and overall appearance intended for the style, but the finished garment may have subtle differences resulting from the individual handcrafted process. Lighting, photography, and screen settings may also affect how colors and details appear.

A dress is made according to the style and specifications ordered, but it should not be expected to be an exact visual replica of the photographed sample. Natural differences resulting from handcrafted production do not by themselves mean that the dress is defective or qualify an order for a return or other remedy.

Yes. Our Atelier of Dreams welcomes bespoke requests and BYOD projects. Contact our customer care team to discuss your custom design, and we will guide you through the process.

We do not offer direct exchanges. Eligible Made-To-Order Size 2–16 dresses may be returned in accordance with our Return Policy. Returns must be requested within 7 days of delivery and require an approved RMA before being sent back.

Original shipping charges are non-refundable. For approved returns within the contiguous United States, a $40 return shipping fee per dress will be deducted from the store credit issued. Approved returns are subject to a 50% restocking fee, with an additional craftsmanship fee of up to $150 per dress potentially applying to certain labor-intensive designs. For complete details, please review our Return Policy.

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Enter your gift card code at checkout to redeem. To check your balance, visit Check Gift Card Balance. You may also purchase new JewelClues gift cards here.

We curate responsibly, minimize excess production, plant trees, and support ocean protection initiatives. You can also see the environmental impact your individual order helps create by logging into your JewelClues account. Learn more about our impact here: Sustainability.

Yes! This offer is available for eligible individuals, including Military personnel (active duty & veterans), Military families (spouses & dependents) and First responders (firefighters, police officers, and healthcare workers). Learn more and apply here: Military Discount.

Yes. Join our program to collaborate and earn rewards: Affiliate Program.

Explore our latest offers and exclusive promotions here: Promotions.

Read authentic feedback from our community here: Customer Reviews.