JewelClues Responds to Fake Reviews and Scams

At JewelClues, we’re more than just a boutique — we’re an online-only brand devoted to crafting beautifully designed dresses, made with intention and delivered with love. From bespoke gowns to vacation-ready pieces, every dress we send is a symbol of trust and joy.

A Call for Transparency

Recently, we’ve encountered a concerning rise in fake reviews, chargeback scams, and misleading posts about our brand. We're reaching out to clear up misconceptions and share our side of the story. Whether you’re a new customer pondering, “Is JewelClues legit?” or a long-time supporter, we want you to hear directly from us.

Understanding the Challenges

Over the past several months, we've noticed a dip in sales. Our investigation revealed:

• Suspicious bot traffic targeting our site and ads. While these bots impact our website traffic and ad systems, they do not pose any threat to customer data, privacy, or order security. Our platform remains secure, and your personal information is fully protected.
• Scam emails, calls and text demanding refunds and threatening negative reviews or chargebacks.
• A surge in fake or unfair reviews on sites like Trustpilot and BBB, often from individuals we’ve never interacted with, or from those who placed orders and demanded full refunds, threatening to leave false reviews if their demands were not met.

Some reviews falsely accuse us of issues such as sending the wrong dress or failing to respond to customer service inquiries. In reality, we address all concerns promptly and provide detailed responses, but scammers exploit our refusal to breach policies.

Worse yet, imposter companies are mimicking JewelClues, using similar names or websites to deceive customers. This leads to unfortunate situations where affected shoppers believe we were involved, sometimes resulting in unfair reviews.

How to Verify:

• Always shop through our official website — www.jewelclues.com.
• Verify our emails originate from @jewelclues.com.
• Payments are processed securely via Shopify, complete with instant confirmation.

The Bigger Picture

These incidents hurt not only us but also you — by spreading misinformation and undermining trust. That’s why we’re being transparent and proactive in addressing them.

Our Values: Small Business, Big Heart

We are a legitimate, U.S.-based small business run by a dedicated family and close friends. Our offerings blend raw beauty and modern elegance, focusing on honesty and quality over mass production.

We exclusively use Judge.me for verified customer reviews, opting out of platforms like Trustpilot and BBB due to their allowance of unverified feedback. We avoid buying followers or paying for fake likes, focusing instead on organic growth.

Why Reviews Matter

Positive experiences often go unspoken; it’s natural for dissatisfied voices to stand out. Studies suggest it takes 40 positive reviews to counter a single negative one. We cherish every genuine review, regardless of sentiment.

What We Offer

• Ethical, sustainable fashion with craftsmanship at its core.
• Dresses crafted with care, not in mass numbers.
• Transparent store policies.
• Responsive support from real people.
• Contributions to environmental causes like Eden Reforestation Projects via GoodAPI.

Staying Transparent

For fairness, we maintain consistent policies, which support all customers and ensure trustworthy operations.

Connect With Us

We invite you to reach out directly with questions or feedback.

📧 Email: hello@jewelclues.com 💬 Text: +1 (646) 389-7242 (Mon–Fri, 9AM–5PM ET)

For more, visit our About Us, Sustainability, Help Center, Return Policy, Promo Terms, and Contact Us pages.

Thank you for supporting small businesses like ours. We truly appreciate your trust and support — from our family to yours.

— Team JewelClues