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Good to Know

Jewelclues is a unique, online dress shopping destination, with a curated assortment of affordable casual everyday dresses, gorgeous evening gowns, sophisticated wedding dresses and more. Our customers are modern and creative women, who want to be and look like themselves - seeking a timeless yet rebellious approach to style. Although personal style is important to them, they’re not governed by trends.

Jewelclues Policy Synopses
Dress Type
Ready-To-Ship Made-to-Order
Standard Size  Custom Size / Personalized 
Free Shipping Yes Yes Yes
Tailoring Time N/A 30-45 Days 30-45 Days
Returns Accepted Yes with RMA Yes with RMA No
Exchange Yes No No
Restocking Fee No 50% of Original Cost N/A
Refund Rule Original form of payment or store credit* Store Credit Only N/A
* Ready-To-Ship: For full price item returns refunds are made to original form of payment. For all other returns including items purchased using promo codes, refund is made in the form of store credit only.
* Made-To-Order: Made-To-Order means that the dress is uniquely handmade specially for you based on standard sizes or custom size as per order.
This table is only for quick reference. We highly recommend to read complete store policies - Return Policy, Refund Policy, Promo Terms and Terms of Service before making a purchase decision. 


We invest our time to thoughtfully source and create styles that inspire women to feel confident and empowered - making your Jewelclues purchase a true representation of self-expression and affordable luxury.

We are a small business and love listening to our customers and look to our community for inspiration and feedback – the intention is to exceed their every expectation, in unexpected ways. We promise we'll do everything we can to make shopping with us a great experience! If you have any suggestions on how we can improve, please let us know!

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Visit our Help Center or FAQ pages for quick help or contact our customer support team.