Transparency
Good to know
At Jewelclues, doing right by people and planet is in our DNA. We seek not only to source, make and sell high-quality dresses for wormen, but to do our part to help make the world a better place. We're committed to conducting business in a lawful, ethical and responsible manner.
Our Community
Together, we can make an impact
Jewelclues is in constant conversation with the creative-minded community, and we take pride in our connection with planet-conscious creative individuals who prioritize self-expression and pursue inspiration, knowledge, and experience in the spirit of boundless curiosity.
Our mission is to create modern wardrobe essentials that inspire women to feel confident and empowered - while conducting our business in most ethical and sustainable way possible.
Transparency
shop with confidence
All our transactions with our customers are governed by our store policies. Please review the following basic rules that govern your use of our site.
| Jewelclues Policy Synopses | |||
| Dress Type | |||
| Ready-To-Ship | Made-to-Order | ||
| Standard Size | Custom Size / Personalized | ||
| Free Shipping | Yes | Yes | Yes |
| Tailoring Time | N/A | 30-45 Business Days | 30-45 Business Days |
| Returns Accepted | Yes with RMA | Yes with RMA | No |
| Exchange | Yes | No | No |
| Restocking Fee | No | 50% of Original Cost | N/A |
| Refund Rule | Original form of payment or store credit* | Store Credit Only | N/A |
| * Ready-To-Ship: For full price item returns refunds are made to original form of payment. For all other returns including items purchased using promo codes, refund is made in the form of store credit only. | |||
| * Made-To-Order: Made-To-Order means that the dress is uniquely handmade specially for you based on standard sizes or custom size as per order. | |||
| This table is only for quick reference. We highly recommend to read complete store policies - Return Policy, Refund Policy, Promo Terms and Terms of Service before making a purchase decision. | |||
Sustainability
Together, to a better future
We pledge to conduct our small business ethically with aim to reduce our carbon footprints. Our efforts centers on four main areas of sustainability:
- People - Social responsibility, diversity, equity, and inclusion, community engagement & impact
- Planet - Climate action, resource efficiency, low impact garment care
- Product - Better materials, clean chemistry, traceability
- Progress - Circularity sustainability & transparency, packaging innovations
One tree planted with each item purchased
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HAPPINESS GUARANTEE
We invest our time to thoughtfully source and create styles that inspire women to feel confident and empowered - making your Jewelclues purchase a true representation of self-expression and affordable luxury.
We love listening to our customers and look to our community for inspiration and feedback – the intention is to exceed their every expectation, in unexpected ways. We promise we'll do everything we can to make shopping with us a great experience! If you have any suggestions on how we can improve, please let us know!
Need Help?
Visit our Help Center and FAQ Page - to find answer to your questions quickly. If you still need help, contact us.