Shipping policy

Every JewelClues dress is Made-to-Order and meticulously handcrafted after an order is received. Because each dress is created specifically for the customer, production comes before shipping. Here’s what to expect from production through delivery.

Order Processing

Made-To-Order Size 2–16 | Custom Size / Personalized / Bespoke

Every dress is handcrafted after your order is received. Please allow 6–8 weeks for production before shipping.
In some cases, production may take longer due to design complexity, material availability, or seasonal demand. Should this affect your order, our team will keep you informed.

Shipping Destinations

We offer shipping to select international destinations where we can ensure reliable delivery, tracking, and customer support. If your country is not available at checkout, we are currently unable to process orders for delivery to that destination.

Shipping Options & ETA

Shipping methods cannot be modified once an order has been submitted. Please review and carefully select your preferred shipping option during checkout.

Estimated Delivery Time = Production Time + Shipping Time.

No Rush Shipping: FREE on orders $500+ | $20 on orders under $500 | 5–10 business days
Standard Shipping: $29 | 3–7 business days
Express Shipping: $40 | 2–4 business days

Delivery timeframes are estimates and not guaranteed. Transit times may vary due to carrier delays, customs clearance, holidays, weather conditions, or other factors beyond our control. The selected shipping method affects carrier transit time after dispatch only and does not change the production time.

How Shipping Works

We do not deliver to P.O. Boxes, APO, FPO, or DPO addresses.
Transit time begins the day your order leaves our fulfillment facility.
Delivery and transit times vary by carrier, destination, and local factors such as customs, holidays, or weather.
You will receive a tracking email once your order ships.
Orders containing multiple dresses may ship in separate packages.

Track Packages

Orders are shipped via trusted carriers and delivered by local postal services or their affiliates. Once your order ships, you’ll receive a shipping confirmation email with your tracking number and a direct link to monitor your package’s journey. You can also track your shipment anytime on our Track Your Order page.

Fulfillment Locations & Sustainability

Every JewelClues dress is handcrafted and fulfilled from The Atelier of Dreams, NJ, USA, keeping your order within our made-to-order process from production through dispatch. Because we create each dress only after an order is received, we avoid unnecessary production and material waste. Every dress order also supports our sustainability commitment: 1 tree planted and 5 plastic bottles removed from the environment.

Signature & Delivery Responsibility

Made-To-Order shipments require a signature upon delivery for security purposes.
Orders are considered fulfilled once transferred to the carrier and a tracking number is issued.
Risk of loss transfers to the customer once the carrier confirms delivery to the address provided at checkout.
Please ensure your shipping information is complete and accurate. We are not responsible for delivery issues resulting from incorrect or incomplete address details.
Carrier tracking status is considered final proof of delivery.

International Shipping & Customs

Duties, taxes, tariffs, brokerage fees, and customs charges are the responsibility of the recipient. These fees are not included in product or shipping prices and are generally collected by the carrier before delivery.
Customs processing may cause delays outside our control.
Unpaid duties resulting in refused, abandoned, or returned-to-sender shipments may void eligibility for a refund, store credit, or reshipment.

Lost or Stolen Packages

Once your order is handed over to the carrier, JewelClues is not responsible for lost, stolen, or misdelivered packages.
If tracking shows “Delivered” but you have not received your package, please contact us within 2 days so we can assist you in contacting the carrier.

Returned to Sender & Refused Packages

Packages that are refused, unclaimed, or returned to sender will not be refunded. Customers may request reshipment at their own expense. Reshipment will only be processed if the customer agrees to cover all associated costs, including original shipping, return shipping, handling fees, insurance, carrier surcharges, customs duties, taxes, and any additional carrier fees, which may exceed standard shipping rates or the original order value. JewelClues reserves the right to deny reshipment at its sole discretion. We are not responsible for any loss, damage, delay, or additional costs resulting from refused shipments, returned-to-sender packages, failed delivery attempts, or carrier handling once an order has been dispatched.

Order Restrictions

We may limit orders exceeding a $2,000 merchandise subtotal or 20 items per order.
Policy Exceptions: Any situations not addressed will be reviewed by JewelClues and resolved at our sole discretion. All decisions are final.