Question 1

How long will it take to receive my order?

Accepted Answer

At JewelClues, we offer two types of dresses:✨ Ready-To-Ship: These styles ship within 2–4 business days, and delivery typically takes another 7–15 business days  depending on your location via our Free (No Rush) shipping option.🧵 Made-To-Order: These are handcrafted just for you - no matter ordered in standard size or custom size. Processing takes 30–45 business days, plus additional shipping time depending on your location.📅 Estimated Delivery Time = Processing Time + Shipping TimeIf you're shopping for a special event or need your dress sooner, place order with expedite shipping option. For Made-To-Order dresses expedite tailoring is also available at additional fee - contact us for more info 💫📦 Every order includes tracking, and you'll receive updates as soon as your dress is on its way.For full details, feel free to visit our Shipping Rates page.

Question 2

How to track my order?

Accepted Answer

You can conveniently track your order on our Tracking page hereBefore tracking, please note:Ensure you have your order number and the email used to place the order, or a valid tracking number ready.Kindly allow for order processing time before tracking is available:Ready-To-Ship dresses: 2–4 business daysMade-To-Order dresses (including standard, personalized, or custom sizes): 30–45 business daysOnce your order has been shipped, you’ll be able to follow its shipping journey. Thank you for your patience as we craft and deliver your JewelClues dress with care.

Question 3

Do you ship internationally?

Accepted Answer

Absolutely — we’re delighted to ship your beautiful dresses worldwide! 🌍Free Shipping is available in most cases.Please note: customs duties or import taxes may apply, depending on your country. These are not included in JewelClues’ pricing and, if applicable, are collected directly by the carrier or your local government.📦 When your order ships, you’ll receive a tracking number via email so you can follow your dress on its journey.For more info visit our Shipping Rates page.

Question 4

I never got my order, what to do?

Accepted Answer

Thank you for checking in — I’ll help you figure this out 💛If you ordered a Made-To-Order dress, please note that these take 30–45 business days to process before they ship. You’ll receive a tracking number via email once your order is on the way.If your dress has already shipped and hasn’t arrived, please:Check your tracking link for delivery updatesLook around your delivery area or with doorman / neighbors / family and friends — sometimes carriers mark items as delivered earlyStill can’t find it? No worries — just email us at hello@jewelclues.com with your order number. Our team will investigate for you and respond within 48 business hours to help resolve the issue.We're here to help make sure you receive your dress — or a resolution — as quickly as possible 🌿

Question 5

What is your return policy?

Accepted Answer

Most eligible orders may be returned within 30 days of delivery, following these steps:Submit your return request by emailing hello@jewelclues.com within 7 days of deliveryThe item must be postmarked within 21 daysIt must be received at our warehouse within 30 days🛍️ Return Policy by Product Type:Ready-To-Ship (Full Price): Eligible for a refund to your original payment methodStandard Size Made-To-Order Dresses: Eligible for store credit only; a 50% restocking fee applyCustom Size, Personalized, or Bespoke Dresses: Final sale — not returnable or refundableFor full details, visit our Return Policy & Refund Policy. If you order is placed using any promo / discount code - our standard promo terms also apply.

Question 6

Can I exchange an item?

Accepted Answer

We don’t offer direct exchanges at this time.However, you’re welcome to request a return for eligible items and place a new order for your preferred size, style, or color.Please review our Return Policy to check if your item qualifies. You can also review our exchange policy here. If you need help selecting the right replacement, feel free to ask — I’m here to help!

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