We accept exchanges within 30 days of the item’s delivery date. Items initiated for exchange must be postmarked for return within 7 days of initiation. If the item you are exchanging is not postmarked within 7 days, you will be automatically charged for the cost of the new item.
- Exchanges are available one time, per item.
- Exchanges are limited to exchanges for the same item in a different size.
- Made to Order dresses are not eligible for exchange.
- Orders placed using Zip (formally Quadpay), Klarna, or paid in full with Store Credit are not eligible to exchange. If you used one of these payment methods, please see our Return Policy for information on how to return.
- Exchanges are available one time per item.
- No final sale items, regardless of price, are eligible for a return, exchange, refund, or online credit.
- Exchanges are shipped using No Rush shipping.
- Exchanges must be initiated within 10 days from delivery of the item.
- You must postmark your original item within 7 days of the date you initiate the exchange to avoid being charged for the new item, as well as a $10 fee for the return shipping.
- If you have been charged for the new item, we will refund the cost of the original item after we receive it at our returns facility.
- All items that are sent back as an exchange need to follow the applicable terms from the Return Policy. Items that do not meet the acceptable conditions listed in the Return Policy will be subject to denial.
How do I make an exchange?
Making a size exchange is easy! Just send us an email with your Order# at email@example.com. Our team will then follow up. To expedite the process you place a new order with the correct size. We will refund the original order once we receive the item back.
*When returning or exchanging items with our labels, a $15 per item return shipping cost will be deducted from your refund amount if your return or exchange is postmarked more than 7 days from the day you received your order. Additional information regarding our return and exchange policies can be found here.