How long will it take to receive my order?

At JewelClues, we offer two types of dresses:✨ Ready-To-Ship: These styles ship within 2–4 business days, and delivery typically takes another 7–15 business days depending on your location via our Free (No Rush) shipping option.🧵 Made-To-Order: These are handcrafted just for you - no matter ordered in standard size or custom size. Processing takes 30–45 business days, plus additional shipping time depending on your location.📅 Estimated Delivery Time = Processing Time + Shipping TimeIf you're shopping for a special event or need your dress sooner, place order with expedite shipping option. For Made-To-Order dresses expedite tailoring is also available at additional fee - contact us for more info 💫📦 Every order includes tracking, and you'll receive updates as soon as your dress is on its way.For full details, feel free to visit our Shipping Rates page.

How to track my order?

You can conveniently track your order on our Tracking page hereBefore tracking, please note:Ensure you have your order number and the email used to place the order, or a valid tracking number ready.Kindly allow for order processing time before tracking is available:Ready-To-Ship dresses: 2–4 business daysMade-To-Order dresses (including standard, personalized, or custom sizes): 30–45 business daysOnce your order has been shipped, you’ll be able to follow its shipping journey. Thank you for your patience as we craft and deliver your JewelClues dress with care.

Do you ship internationally?

Absolutely — we’re delighted to ship your beautiful dresses worldwide! 🌍Free Shipping is available in most cases.Please note: customs duties or import taxes may apply, depending on your country. These are not included in JewelClues’ pricing and, if applicable, are collected directly by the carrier or your local government.📦 When your order ships, you’ll receive a tracking number via email so you can follow your dress on its journey.For more info visit our Shipping Rates page.

I never got my order, what to do?

Thank you for checking in — I’ll help you figure this out 💛If you ordered a Made-To-Order dress, please note that these take 30–45 business days to process before they ship. You’ll receive a tracking number via email once your order is on the way.If your dress has already shipped and hasn’t arrived, please:Check your tracking link for delivery updatesLook around your delivery area or with doorman / neighbors / family and friends — sometimes carriers mark items as delivered earlyStill can’t find it? No worries — just email us at hello@jewelclues.com with your order number. Our team will investigate for you and respond within 48 business hours to help resolve the issue.We're here to help make sure you receive your dress — or a resolution — as quickly as possible 🌿

What is your return policy?

Most eligible orders may be returned within 30 days of delivery, following these steps:Submit your return request by emailing hello@jewelclues.com within 7 days of deliveryThe item must be postmarked within 21 daysIt must be received at our warehouse within 30 days🛍️ Return Policy by Product Type:Ready-To-Ship (Full Price): Eligible for a refund to your original payment methodStandard Size Made-To-Order Dresses: Eligible for store credit only; a 50% restocking fee applyCustom Size, Personalized, or Bespoke Dresses: Final sale — not returnable or refundableFor full details, visit our Return Policy & Refund Policy. If you order is placed using any promo / discount code - our standard promo terms also apply.

Can I exchange an item?

We don’t offer direct exchanges at this time.However, you’re welcome to request a return for eligible items and place a new order for your preferred size, style, or color.Please review our Return Policy to check if your item qualifies. You can also review our exchange policy here. If you need help selecting the right replacement, feel free to ask — I’m here to help!

Shipping Rates

Shipping Destination & Rates

JewelClues offers Free No Rush Shipping on all orders — because you deserve premium fashion without the extra fees.

Order Processing Time

Ready-To-Ship Dresses: Ships within 2–4 business days
Made-To-Order, Made-To-Measure & Custom Dresses: Tailored with care — please allow 30–45 business days before shipment. This includes standard size Made-To-Order items.

Towards Sustainability

Rather than mass-producing, we focus on curated collections designed to minimize waste and reduce environmental impact.

We ship directly from our trusted supplier factories and fulfillment centers, primarily located in the USA and China/Hong Kong. Most Ready-To-Ship items are dispatched from our China location (tag-free), while Made-To-Order pieces are thoughtfully crafted and shipped from the USA.

Processing & Delivery Disclaimer

All timelines listed are estimates, not guarantees. While we work hard to process orders quickly, delivery time may vary based on factors outside our control (such as customs, local delays, holidays, or weather).

Estimated Delivery Time = Processing Time + Shipping Time

You’ll receive an email with tracking details once your order ships.

U.S. Mainland (48 States + D.C.)

Order Amount	Standard Shipping (5–12 business days)	Express Shipping (3–7 business days)
$0 – $74.99	$18	$28
$75+	$18	$35

No Rush Shipping (Free): Approximately 7–15+ business days. Actual delivery may vary based on destination.

We process all orders as quickly as possible. Delivery estimates are from the ship date, not the order date. You’ll receive tracking details once your order is shipped.

Alaska & Hawaii

Only Standard Shipping is available: 8–21 business days

Order Amount	Standard Shipping
$0 – $74.99	$9
$75+	Free

Puerto Rico

Only Standard Shipping is available: 8–21 business days

Order Amount	Standard Shipping
$0 – $49.99	$12.99
$50 – $149.99	$9
$150 – $249.99	$6
$250+	Free

International Shipping & Handling

All rates are in USD.
We do not ship to PO Boxes.
Duties, taxes, and customs fees are the responsibility of the customer.

Canada

Order Amount	Standard Shipping (12–25 business days)	Express Shipping (10–15 business days)
$0 – $74.99	$9	$25
$75+	Free	$35

Other International Destinations

We ship to most countries including the UK, Australia, France, UAE, India, Japan, Germany, and more. For the full list of countries, visit our website.

Order Amount	Standard International (12–30 days)	Priority Shipping (9–21 business days)
Any	$25	$35

Note: Transit times do not include standard processing time (2–4 business days for Ready-To-Ship, 30–45 business days for Made-To-Order). International orders may experience customs-related delays. Discount codes are not valid for international orders (unless stated otherwise).

Important Notice for All Customers

Tariffs, Customs Delays & Additional Charges

Due to global trade changes, some shipments may incur additional customs fees or delays. These fees are not included in the product or shipping cost and are the responsibility of the customer. We recommend contacting your local customs office for accurate information.

If you have questions, please reach out to our customer service team.

Disclaimer: All rates and delivery times are for reference only. While we strive to meet the stated timelines, shipping carriers may cause delays. Rates and policies are subject to change without prior notice.

For more information, please visit our Shipping Policy page.