- All returns will be refunded via store discount code or to the original form of payment.
- You will be responsible for covering the shipping costs to return your item(s). Items must be sent back within 14 days of the delivery date.
- Items must be unused, undamaged, unworn, unwashed, and have original tags attached.
- All items with prices ending in cent value eg. $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned for refund or exchange.
- Products purchased using discount code or during promotion or sales are Final Sale and are not eligible for exchange, return or refund.
- Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.
- JewelClues is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
We appreciate our customers around the globe for purchasing with us!
Should you choose to return, JewelClues does not provide pre-paid return labels and you will be responsible for covering the shipping costs. Please follow the instructions below to return in accordance with our full Returns Policy.
To return by mail - Use your packing slip OR a simple note with order number to return by mail using the carrier of your choice. Your return requests & packages must include your order number to ensure immediate processing.
Mail your return items to our Returns Department at the address stated below:
#R1 213 Sip Ave
Jersey City , NJ 07306 USA
Depending on the shipping method and carrier selected, your return package may take several days or weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue refund to original mode of payment or a store credit in the form of a JewelClues discount code (valid for one month) for use on next purchase.
Helpful Hint: JewelClues is not responsible for returns until they reach our Distribution Center. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, JewelClues will not issue store credit for your returns.