COVID19

COVID19 Update

Our hearts go out to all who have been affected by COVID-19 virus and we hope that you and your loved ones are staying healthy and safe. Jewelclues employees are working hard to provide the same levels of services as always.

SOME COVID-19 RELATED JEWELCLUES FAQs

  • Yes, orders are shipping as normal.
  • We ship from various locations in US, Europe, HongKong and China. All warehouses are now running!
  • Due to pandemic issues some items may take longer to reach you. Logistics from China & HongKong are slower than usual and taking up to 45 days (average 19 days) for delivery. We are processing orders shipping from these locations on priority to ensure your order reaches you as soon as possible.
  • All US and Europe Warehouses are shipping normally.

Although we are shipping orders normally, delivery may be delayed due to the current pandemic situation across globe, therefore we can not guarantee any ETA for order deliveries at this point. Even in case of express shipping we will only guarantee to process your order on priority bases. Have any other questions? Please feel free to contact us!

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