Shipping Policy

Shipping Policy – JewelClues

We proudly offer worldwide shipping. This page outlines our processing timelines, delivery expectations, and shipping terms.

Order Processing

Ready-To-Ship Collection (Size XS–XL)

Ships within 2–4 business days

Made-To-Order Collection (Size US2–16) | Custom Size / Personalized / Bespoke

Handcrafted after your order is received
Please allow 30–45 business days for production before shipping

Worldwide Shipping Options & ETA

Estimated Delivery Time = Processing Time + Shipping Time.

No Rush Free Shipping: 7–15+ business days
Standard Shipping: $29 | 5–12 business days
Express Shipping: $40 | 3–7 business days

Delivery timeframes are estimates and not guaranteed. Transit times may vary due to carrier delays, customs, holidays, weather, or other local factors.

Note: In rare cases where shipping costs are unusually high due to remote locations, weight or oversized items, an additional fee may be required. Our team will contact you before processing.

How Shipping Works

We do not deliver to P.O. Boxes, APO, FPO, or DPO addresses.
Transit time begins the day your order leaves our fulfillment facility.
Delivery and transit times vary by carrier, destination, and local factors such as customs, holidays, or weather.
You will receive a tracking email once your order ships.
Some orders may ship in multiple packages depending on item availability and/or fulfillment from different locations.

Track Packages

Orders are shipped via trusted carriers and delivered by local postal services or their affiliates. Once your order ships, you’ll receive a shipping confirmation email with your tracking number and a direct link to monitor your package’s journey. You can also track your shipment anytime on our Track Your Order page.

Fulfillment Locations & Sustainability

We carefully curate our collections to minimize waste and support sustainable practices.
Made-To-Order Collection orders are fulfilled from our USA atelier, and Ready-To-Ship Collection orders from USA/China/Hong Kong facilities depending on availability.

Signature & Delivery Responsibility

Some shipments may require a signature upon delivery.
Orders are considered fulfilled once transferred to the carrier and a tracking number is issued.
Risk of loss transfers to the customer once the carrier confirms delivery to the address provided at checkout.
Please ensure your shipping information is complete and accurate. We are not responsible for delivery issues resulting from incorrect or incomplete address details.

International Shipping & Customs

Duties, taxes, tariffs, brokerage fees, and customs charges are the responsibility of the recipient. These fees are not included in product or shipping prices and are generally collected by the carrier before delivery.
Customs processing may cause delays outside our control.
Unpaid duties resulting in refused, abandoned, or returned-to-sender shipments may void eligibility for a refund, store credit, or reshipment.

Lost or Stolen Packages

Once your order is handed over to the carrier, JewelClues is not responsible for lost, stolen, or misdelivered packages.
If tracking shows “Delivered” but you have not received your package, please contact us within 2–3 days so we can assist you in contacting the carrier. Any claims or reimbursement will be at the carrier’s discretion.

Returned to Sender & Refused Packages

Packages that are refused, unclaimed, or returned to the sender are not eligible for a refund, store credit, or free reshipment.
Customers may request reshipment at their own expense. Reshipment requires the customer to pay all associated costs, including original shipping, return shipping, handling fees, insurance, carrier surcharges, customs duties, taxes, and any additional fees charged by the carrier.
JewelClues reserves the right to deny reshipment at its sole discretion.
JewelClues is not responsible for any loss, damage, delay, or additional costs resulting from refused shipments, returned-to-sender packages, failed delivery attempts, or carrier handling once an order has been dispatched.

Order Restrictions

We may limit orders exceeding a $1,000 merchandise subtotal or 20 items per order.
Policy Exceptions: Any situations not addressed will be reviewed by JewelClues and resolved at our sole discretion. All decisions are final.