No account is required to place an order. However, creating an account allows you to track orders, save favorites, and access your purchase history for added convenience.

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club International, PayPal, Amazon Pay, Apple Pay, Google Pay, Klarna, Shop Pay, and Zip (QuadPay).

We do not offer price adjustments after a purchase. For discounts, please refer to current promotions before placing your order: Current Promotions.

Orders are processed or enter production shortly after purchase, cancellation requests are reviewed in accordance with our Cancellation Policy. Cancellation is not guaranteed and may be subject to applicable fees as outlined in the policy.

Order Processing Time:

• Ready-To-Ship Collection (Size XS–XL): Orders usually ship within 2–4 business days.
  
• Made-To-Order Collection (Size US 2–16 and Custom Size including Bespoke Gowns): Each piece is carefully handcrafted after purchase, which typically takes 30–45 business days. Production begins soon after your order is confirmed. Please allow a little extra time during holidays or peak seasons.
  

Note: The shipping method you choose only affects the transit time once your order has shipped. It does not impact order processing or production time.

Estimated Delivery Time = Processing Time + Shipping Time. Shipping options include:

• No Rush Free Shipping: 7–15+ business days
• Standard Shipping: $29 | 5–12 business days
• Express Shipping: $40 | 3–7 business days

Delivery times may vary due to carrier delays, customs, holidays, weather, or incomplete shipping information.

Once an order is placed, the selected shipping method cannot be changed. Please choose carefully during checkout.

You may request a shipping address update before your order is shipped by contacting us immediately at hello@jewelclues.com. While we do our best to assist, changes cannot be guaranteed once the order has been processed for shipment.

Once your order ships, you will receive a shipping confirmation email with your tracking number and a direct link to monitor your package. You can also track shipments anytime using your tracking email or our Track Your Order page.

International order shipments may incur customs duties, taxes, or carrier handling fees determined by local authorities. These charges are the responsibility of the recipient and are not collected by JewelClues.

Each gown in our Made-To-Order Collection is individually handcrafted after your order is received. This includes both Standard Sizes (US 2–16) and Custom Sizes (Made-To-Measure). Selecting a standard size does not mean the dress is pre-made — only gowns clearly labeled Ready-To-Ship (XS–XL) are in stock and can ship immediately.

Production for Made-To-Order dresses generally takes 30–45 business days before shipment. Because each gown is handcrafted, slight variations in embroidery, print placement, or color tone are natural and make every piece uniquely yours.

Please follow our measurement guide and submit your details using our Send Your Measurements page. Accurate measurements ensure a perfect fit for your bespoke gown.

Made-To-Order collection dresses are not eligible for exchange. Returns may be initiated in accordance with our Return Policy. Bespoke, Personalized and Custom Size orders are final sale.

While rare, if your gown arrives damaged or defective, please contact us within 7 days of delivery. Photos or documentation may be requested for review.

Depending on the situation, we may offer store credit or, in limited cases, a replacement in the same style and variant. Replacement orders follow standard Made-To-Order production timelines.

Each gown is handmade and exclusive. Some variations in embroidery, print placement, or color tone are natural characteristics of handcrafted production and enhance the uniqueness of your dress. No two pieces are 100% identical.

Yes! Our Atelier of Dreams welcomes bespoke requests and BYOD projects. Contact our customer care team to discuss your custom design, and we will guide you through tailoring your dream gown.

Exchanges are limited to Ready-To-Ship Collection items in a different size. Made-To-Order Collection dresses are ineligible for exchange. To exchange, initiate a return per our Return Policy and place a new order. Returns must be postmarked within the timeframe specified in the policy.

Shipping, duties, and taxes are non-refundable. Return shipping — including any insurance, duties, or other charges — is the responsibility of the buyer. Refunds apply only to the item price as outlined in our Return Policy.

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Enter your gift card code at checkout to redeem. To check your balance, visit Check Gift Card Balance. You may also purchase new JewelClues gift cards here.

We curate responsibly, minimize excess production, plant trees, and support ocean protection initiatives. You can also see the environmental impact your individual order helps create by logging into your JewelClues account. Learn more about our impact here: Sustainability.

Yes! This offer is available for eligible individuals, including Military personnel (active duty & veterans), Military families (spouses & dependents) and First responders (firefighters, police officers, and healthcare workers). Learn more and apply here: Military Discount.

Yes. Join our program to collaborate and earn rewards: Affiliate Program.

Explore our latest offers and exclusive promotions here: Promotions.

Read authentic feedback from our community here: Customer Reviews.